FAQ
Our goal is to provide answers to most of your questions on this page. If you're unable to find what you need, please reach out to us.
You can return your order if you are not satisfied with your order. Returns must be postmarked within 14 days of original receipt and the item must be in the same condition and the packaging must be intact. Please secure your jewelry in bubble wrap as Mingei is not responsible for the damaged returns. Please note
that shipping and handling charges are not refundable. We recommend a shipping method which provides a tracking number. Mingei is only able to credit you for the items received back in the studio.
Please send the items back to:
Mingei
Hogeweg 134
2800 Mechelen
Belgium
This is not the address of the Mingei studio
Please mention your full name.
Mingei can’t be held responsible for any lost or stolen packages.
If the length, color, or size of the jewelry has been customized to your specific preferences, it can’t be returned. This is because the piece has been specially made for you, making it unique and tailored to your request.
You can’t exchange. If you want a different product, you need to return the item for a full refund (excluding the shipping and handling charges). Subsequently, you can order the new item.
The best way to reach us is via email (m.iliano@mingei.be). Please mention you name as well as the order number.
Typically, orders are prepared for shipping within 7 days.
All the jewelry is handcrafted by me, ensuring a high quality product. However, if an issue arises due to a construction fault and not due to accidental damage, you may return the jewelry for repair within 1 month after purchase. Please send a photo of the problem to m.iliano@mingei.be for evaluation before returning the item.
Notice: Mingei is not responsible for change of colors of the metals used in the design as this often depends on the acidity of someone’s skin.
Protect all jewelry from chemicals and contact with water. Do not wear the jewelry in the pool and don’t shower with your jewelry. Put first your make-up and hairspray before putting on your jewelry. Don’t store your jewelry in the bathroom but in bag in a drawer in your bedroom, so that there is no natural oxidation of the metal. If you take good care, your jewelry last for years.
My jewelry is carefully constructed to be strong and durable. However, many of the beads are made from glass, ceramics or porcelain, so please handle them with care to avoid breakage. Mingei is not responsible for any damage by dropping the jewelry.
We accept all major payment methods.
We only send our items within the European Union as well as Norway, Switzerland, Iceland and Lichtenstein.